Order-to-Cash and collections is s accritical process, but often still stands behind Procure-to-Pay in the Shared Services universe.
Why?
Laszlo Rab, Director of Revenue Operations EMEA, speaks candidly about how he is driving up revenue at Novocure.
He shares his experience managing O2C across companies, industries and geographies – and explains why he prioritizes 'attitude' and 'problem solving' for roles that are customer-facing.
He also warns that the job specialization that defines today's teams risks working against an E2E strategy and vision.
"A centralized approach is really important."
This article is extracted from SSON Research & Analytics’ Research Insight Report Series – How to Support Working Capital Through a Best Practice Utilization in Your Order-to-Cash Process.
Access the full report here.
Download PDF Attachment