Over the past year, Pedro Moreira interviewed two leading lights from the global shared services industry, as part of the research that supported his thesis on shared services. This collaboration leveraged their combined decades of shared services work.
The series of interviews are combined for your benefit here. Tom Bangemann, SVP Business Transformation at the Hackett Group, and Kai Zabel, Head of Shared Services for Accounting at Heraeus Group, hit pretty much every challenge and trend confronting shared services today. It's one of the most interesting accounts you'll read online right now.
