SSON’s latest insights explore how SSCs can build stronger foundations through clearly defined SLAs, emphasizing three core components: Scope & Objectives, KPIs, and Stakeholder Engagement. With a rising trend in service scope expansion, defining and aligning SLA parameters has never been more critical.
Readers are provided practical guidance for setting expectations, tracking performance through KPIs, and fostering internal stakeholder relationships to ensure transparency, accountability, and ongoing improvement. To gain more insights from our SSO Network, please join us for our upcoming Process Mining and Intelligence Virtual Summit.