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9 Inconvienient Truths About GBS

Jean-Paul Binot | 05/08/2025

After 30 years in Global Business Services, I’ve seen the same patterns repeat themselves—across industries, regions, and leadership teams.

A few lessons were learned the easy way. Many, through trial and error. And some the very hard way. 

The sober truth? There is a lot more to worry about than what one might suspect, and what should work in theory rarely survives first contact with reality. 

Here are 9 inconvenient truths about GBS that no one teaches you—but that everyone leading transformation will eventually face. 

To gain more insights from our SSO Network, please join us for our upcoming Record to Report Virtual Summit. 

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