After 30 years in Global Business Services, I’ve seen the same patterns repeat themselves—across industries, regions, and leadership teams.
A few lessons were learned the easy way. Many, through trial and error. And some the very hard way.
The sober truth? There is a lot more to worry about than what one might suspect, and what should work in theory rarely survives first contact with reality.
Here are 9 inconvenient truths about GBS that no one teaches you—but that everyone leading transformation will eventually face.
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