COVID-19: Tip of the Iceberg for Tectonic Shifts in Shared Services Delivery?

Operating right at the front line, Shared Services leaders have a birds-eye view of COVID-19’s impact on business operations. So how has what amounts to a global shutdown affected a business model that has been at the vanguard of globalization? Will the SSO model help enterprises weather the storm? Or will it morph into a digitized version that is more resistant to the influences of widespread disruption, such as a pandemic?

To understand the impact on global support operations, SSON ran a flash survey on March 10-13, 2020. The results provide a snapshot of the industry’s initial response to the crisis.

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