Improving outsourcing, shared services and organizational performance through managed governance services
How do you maintain quality and reduced costs in today’s multi-contract services delivery environments?
Mega-outsourcing deals with a single service provider are a thing of the past. Today, organizations seeking best-of-breed service delivery are incorporating multiple providers across business functions and around the globe. Shared services models, likewise, are integrating internal service centers and third-party resources in cross-functional portfolios of services.
According to KPMG research, ineffective governance of provider contracts can cause value leakage ranging from 17% to 40%. So how do you maintain quality and reduced costs in this complex environment?
Download this whitepaper to find out how to run a coordinated vendor and service provider management program – starting with service delivery governance.
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