Accenture and Everest Research have just released a report entitled, "High Performance BPO and the Value Multiplier Effect." Based on a recent survey, the findings highlight that there is now a major imperative to embrace technology and invest in talent in order to drive high performance in outsourcing.
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Only about 20% of companies, according to the research, are extracting the most benefits from their outsourcing engagements, and can be classified as "high performers." Those that are experiencing transformational value share a common mindset that sees BPO as a value multiplier rather than a process substitute.
Key findings include:
- 69% of high performers said gaining access to technology in a BPO relationship was important, while only 27% of typical performers agree.
- 78% of high performers said their BPO relationship allowed them to augment their talent pool and gain access to scarce skills, versus 19% of typical performers.
- More than 75% of high performers cited the importance of the provider’s BPO expertise as critical to their success, compared to only 38% of typical performers.
Here some of the other important stats are hioghlighted (click to enlarge):