Eric Riego de Dios recently took on responsibility for Baker McKenzie's global talent technology as well as establishing a center for talent analytics in Manila.
During the early days, he says, when the shared services practice was new and its value proposition not yet fully accepted, it was difficult to influence customers from high-cost locations to transfer knowledge and transition work to the center. The 'cultural transformation' required to make changes palpable took three years. But it is also his greatest achievement, he says.
“Through all of these challenges, I have come to realize that I do not have the monopoly of solutions and most of the times the most effective ones are those that are collaboratively designed and implemented.”
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