The balanced scorecard for HR is a four-legged stool: Customers, Finance, Business Processes and Learning & Growth. These aspects are closely intertwined. It is logical that an organization can achieve financial goals and customer satisfaction only by developing employee competencies and capabilities critical to achieving desired objectives within strong business processes performance.The Balanced Scorecard (BSc) provides a framework which tracks key performance indicators (KPI) to measure the performance of the organization using both quantitative and qualitative measures.
SSON Columnist Anupam Diwan shares her Balanced Scorecard for HR Services. Read her column about Balanced Scorecards here.
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