AI colleagues are transforming shared services and delivering on the promise of agentic AI.
This guide breaks down the emerging model of “AI colleagues”: autonomous digital workers that interact with employees across channels (email, phone, chat, Slack, Teams, SMS) and take end-to-end actions inside systems like Workday, ServiceNow, SAP SuccessFactors, Oracle, and more.
Designed specifically for Shared Services leaders in HR, IT, and Finance, this playbook offers a practical, low-risk framework for adopting AI colleagues to automate 70%+ of manual work — within weeks, not months.
Inside this guide, you’ll learn:
- The Agentic AI Colleague Framework: What defines an AI colleague, and how they differ from chatbots and workflow automation.
- A practical deployment roadmap: How leading Shared Services teams roll out AI colleagues in weeks using pre-built system integrations.
- Real-world use cases across HR, IT & Finance: Multichannel support scenarios and high-impact processes automated end-to-end.
- How enterprises achieve 70%+ automation of manual work — with measurable impact on cost, SLA speed, and employee satisfaction.
- A low-risk adoption model: How to start small, scale fast, and deliver immediate wins without heavy IT lift or transformation cycles