Designing Shared Services – Understanding Business & Commercial Performance (series, part 2)

Designing Shared Services: Understanding Business & Commercial Performance One of the core mistakes I come across, more than any other, is measurement and SLA performance. It’s not "lack of", but more about "measuring the wrong things". A term I use is Analysis Paralysis, where an industry is generated to collect and analyse data that does not drive performance. In part one of the "Shared Services Design" series, I discussed preparing the customer for the fact that change is comi... To continue reading this story Click Here