SSON Tech Demo Series: Attended Automation on Your Desktop

How to get the most out of human agents and automation? Virtual assistant NEVA pops up to keep work flowing, scans processes to identify which are good candidates for automation AND creates the automation! See howSSON's editor, Barbara Hodge, sat down with Karen Inbar from NICE, to test run NEVA – an “attended automation” solution and the virtual assistant we all dream of.NEVA improves agent throughput, cuts down on the frustration of having to look for data, and can even auto... To continue reading this story Click Here