Two-thirds of SSOs listed integration into the front-office as a priority for the year
The enterprise isn’t static and process management needs to have the tools that can respond to the organization as it changes.
The rise of the GBS model, and the increased priority of E2E process excellence have created the need for shared services to expand, and pushed the investment in technologies such as RPA, process discovery, and IDP to ensure enterprise transformation be smooth for both employees and the customers they serve.
This market report will discuss the strategic benefit of combining front-middle-back for true End-To-End (E2E) processes. It will cover:
- Workflow Discovery, Orchestration and Automation
- How La Trobe University Received Three ISO Certifications with Process Mapping
- Handling Complex Data Problems with Intelligent Document Processing
- Data Analytics: Business Intelligence from a Single of Truth