Although not immediately apparent, most organizations already employ an army of robots. Their job is to smooth over the cracks between the organization’s “heritage” systems and the needs of its customers. They’re called employees — people that are stuck doing highly repetitive, mundane and non-value adding tasks. Most large organizations have many thousands of them; people that are far better deployed to advise and assist customers.
But now there is help at hand.
With the help of IT, a scalable, resilient and flexible digital workforce can take on the transactional element to drive more value from your humans.
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