Over the years, the term ‘Enterprise software’ has become a loosely used term: Is it simply software used by companies or is it a reference to ERP suites? More importantly, why is it critical for you to understand the definition before selecting software to support customer experience management?
This short paper provides a working definition of enterprise software, a warning on how to avoid the use and abuse of the term during the software selection process, as well as an overview of the challenges faced with the complexity of CEM and suggestions on how to address them.
Read this paper if you’re new to the shared services space and require an introduction to or simply want a refined / revised view on enterprise solutions.
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