This white paper provides insights to organisations operating a shared service centre (SSC) or any department that wants to improve business process through automation. The paper is written for the business but with a technology focus. The aim is to educate leaders on how to drive efficiencies through the use of modern technologies (including RPA and BPA), without having to replace legacy software and applications.
By sharing advice on how to navigate common obstacles resulting from technology challenges faced by SSC’s we explore the steps needed to modernize use of technology. You’ll learn how a bi-modal approach to IT can help set organisations up for digital transformation and examine some of the technology choices and strategies available.
Process automation is a huge part of transformation and the use of intelligent technologies are becoming an increasingly important element.