Why “operationalizing RPA” is the right solution for SSOs in the Philippines

A new opportunity?

The Philippines ranks as one of the most popular locations for shared services and BPO centres. And yet, its continued inclusion on this list may be under threat. The traditional service delivery model was built on low-cost FTEs and linguistic capability. But, in today’s world, low-cost FTEs are no longer as compelling as they once were.

So with plenty of the low hanging fruit already taken, what are organisations like Lufthansa, ANZ, and Baker McKenzie planning to do now?