In this engaging interview with Kellie Campbell, Chief Information Officer of the Vermont State Colleges System, we delve into her expertise on shared services in higher education.
To access Kellie's insights, click the image below to receive your copy of this eye-opening report:
The interview covers:
- Efficient Communication: Emphasize the importance of frequent updates, clear governance, and using a monthly scorecard to keep everyone aligned.
- Service Selection: Discuss the role of a comprehensive service catalog in identifying which services to centralize.
- Crafting SLAs: Best practices for developing service-level agreements, including standard templates, defining clear escalation and response times, and regular reviews.
- Transparency: Strategies for ensuring accountability through monthly scorecards and two-way communication.
- Budgeting: Approaches to budgeting that tie directly to services, maintain transparency, and prioritize projects based on sustainability.
This interview offers actionable strategies and valuable insights for mastering shared services in higher education. Kellie will also be speaking at the Higher Education Shared Services & Outsourcing Week Conference from September 16-19 in Houston.