As we look ahead to 2024, 84% of the industry is committed to the Global Business Services (GBS) model, anticipating significant growth in scope and impact. This visual analytics workbook is the first of the three-part “State of the Industry 2024” series, delving into the latest trends in strategic objectives and capabilities. These include operating and sourcing models, scope expansion, process optimization, data analytics, and more.
The data presented in this series represents over 330 shared services and GBS leaders who participated in the State of the Industry Survey conducted in Q4 2023. Additionally, where we have data spanning multiple years, we have incorporated trending data to highlight industry shifts.
Download PDF Attachment