What's a hostage negotiator doing at SSON's Australasian conference?

To read a transcript of this interview, click here What's a hostage negotiator doing at SSON's Australasian conference? Helping you understand how to negotiate your position better, of course! The Intelligent Enterprise - that's what services delivery is all about, and it's all over SSON's Shared Services & Outsourcing Week in Australasia next year. Barbara Hodge asks producer Natalie Williams about the "four pillars" of the "intelligent enterprise" she's identified and which form the... To continue reading this story Click Here