What's a hostage negotiator doing at SSON's Australasian conference?



To read a transcript of this interview, click here What's a hostage negotiator doing at SSON's Australasian conference? Helping you understand how to negotiate your position better, of course! The Intelligent Enterprise - that's what services delivery is all about, and it's all over SSON's Shared Services & Outsourcing Week in Australasia next year. Barbara Hodge asks producer Natalie Williams about the "four pillars" of the "intelligent enterprise" she's identified and which form the basi...
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