Contact Center Outsourcing Report: Provider Switching and Consolidation Plus Increased Scope Accounts for Larger Deals

Everest Group’s recently released report, Contact Center Outsourcing Annual Report 2014: Changing Times, Evolving Value Proposition notes that the Contact Center Outsourcing (CCO) market has experienced increasing maturation in the last several years, a development that has resulted in significant service evolution: Most notable, as the market matures and develops, enterprise buyers are seeking ever more value (particularly value beyond labor arbitrage) from their outsourcing contra... To continue reading this story Click Here