Contact Center Outsourcing Report: Provider Switching and Consolidation Plus Increased Scope Accounts for Larger Deals

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Posted: 06/26/2014

Everest Group’s recently released report, Contact Center Outsourcing Annual Report 2014: Changing Times, Evolving Value Proposition notes that the Contact Center Outsourcing (CCO) market has experienced increasing maturation in the last several years, a development that has resulted in significant service evolution: Most notable, as

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Report SSON shared services
Posted: 06/26/2014

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