Redefining "Outsourcing"– 3 Trends Impacting the Industry

Technology, trust, and proximity join cost as deciding factors As outsourcing enters its third decade, the maturing market (60% of SSON’s members said that they engage in outsourcing to some extent – whether "fully outsourced" or "partially", through a hybrid model) is taking two distinct directions. The traditional "vanilla" agreement involves a transactional piece of a process being handed over to a provider with stipulations around cost, time, and quality. These agreements... To continue reading this story Click Here