Driving End-to-End Transformation Through GBS 

Shared Services & Outsourcing Week Autumn 2026 brought together over 350 shared services, GBS and transformation leaders in Amsterdam to explore how organisations are designing, implementing and scaling the next generation of GBS.

Across three days, leaders shared real-world case studies, transformation journeys and practical lessons on everything from end-to-end operating models and Agentic AI to ERP, data, change and the future of work.

What DID WE EXPLORE IN 2026?

• 👥 People & Culture Clinic: Candid conversations on the people, skills and culture challenges shaping the next generation of GBS.
• 🔄 E2E Operating Models Keynotes: Real-world examples of how organisations are breaking down silos and building more agile, resilient E2E models.
• 🤖 Agentic Shift Keynotes: Case studies and perspectives on how Agentic AI is moving from experimentation towards real-world GBS transformation.
• 📈 Next Gen ERP & Data: Lessons from transformation programmes on getting the data and technology foundations right for AI and automation.
• 🧭 Managing Change & Transformation:  Practical insights into leadership, stakeholder alignment and the change capabilities needed to deliver transformation at scale.
• ⚡ Innovation Zone – Pavilion Stage:  A showcase of the technology, AI and automation solutions driving tangible business outcomes across GBS.

Download the 2026 Event Guide to explore the agenda, speakers and sessions – and get a feel for the calibre of content and experience you can expect at an SSOW event.