Driving End-to-End Transformation Through GBS

As GBS enters a new era shaped by AI, automation and enterprise-wide transformation, leaders are discovering that technology alone is not enough. The organisations pulling ahead are those building true end-to-end process ownership, strong data foundations and integrated operating models.

At Shared Services & Outsourcing Week Autumn, join 350+ shared services, GBS and transformation leaders to explore how the next generation of operating models is being designed, implemented and scaled.

What's new for 2026?

• People & Culture Clinic: An immersive forum for leaders to openly discuss key people and culture challenges with peers
• E2E Operating Models Keynotes: Hear from industry leaders on their examples of implementing E2E operating models that are agile & resilient in uncertain times
• Agentic Shift Keynotes: Compelling case studies and visionary perspectives on harnessing Agentic AI to deliver true end-to-end GBS transformation