Redefining "Outsourcing"– 3 Trends Impacting the Industry
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Technology, trust, and proximity join cost as deciding factors
As outsourcing enters its third decade, the maturing market (60% of SSON’s members said that they engage in outsourcing to some extent – whether "fully outsourced" or "partially", through a hybrid model) is taking two distinct directions. The traditional "vanilla" agreement involves a transactional piece of a process being handed over to a provider with stipulations around cost, time, and quality. These agreements...
