What's Workforce Optimization?

Understanding Workforce Optimization Craig Seebach, Senior Director, WFO Back Office Practice, Enterprise Intelligence Solutions, at Verint, sat down with SSON’s Darwin Jayson Mariano on the sidelines of the 15th Annual Asian Shared Services & Outsourcing Week to explain how to better optimize the work done by your workforce. Understand how best to leverage your human capital against the work that needs to be done, gain increased visibility to desktop processing, and learn how to... To continue reading this story Click Here