What’s the Role of BPO Today?

Interview with Anil Bhavnani, Director BPO Operations, Pfizer Anil Bhavnani has been managing Pfizer's BPO activities for the past nine years, and tells Barbara Hodge that he has seen a lot of changes over that time period. But while outsourcing forms a key plank of many business strategies, it's important to evaluate, in parallel, opportunities for optimizing and transforming. A key factor today is that, given so much innovation around automation, businesses are starting to ask themselv... To continue reading this story Click Here