How do you introduce gain sharing incentives into your vendor relationships?

How to approach "gain-sharing" was one of the topics discussed in a webinar we hosted earlier this week, which focused on managing vendor relationships. [You can listen to and watch the whole thing here, if you were not on the call]. Clients expecting more from their providers is nothing new. Only this week I spoke to the head of a large BPO operation, who complained to me that "just meeting contract obligations" was no longer good enough. With many BPO providers today throwing in additional... To continue reading this story Click Here