How do you steer a shared service center on course for success through a period of rapid and sustained growth? This is the question that 10 representatives from SSON came to ask Elaine Kunkle, General Manager, Henkel Asia Pacific Service Center, Philippines, who kindly offered a guided tour of her center and insights into the management strategies that make it one of the best run shared service centers in the Philippines.
She includes interesting analyses on talent, culture, empowerment, and continuous improvement ... but also on how to expand services beyond the initial scope, an area many SSO leaders are tackling this year.
Read a review of Elaine's tour now.
Note: Henkel's SSO in Manila is part of Henkel's global services delivery model that employs more than 2600 staff. It's targeting 3000 staff by the end of 2016.
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