Insurance companies whose operational processes are still predominantly based on painstaking, manual assessments and filing of incoming documents – dare we say paper? – are finding themselves substantially penalized. More than that, however, the global crisis has taught us, once and for all, that digitization is the name of the game – not just for success, but also for survival. It’s a significant moment for the insurance industry, which risks lagging in what McKinsey calls its “digital maturity.” Many experts within the industry turn toward Intelligent Automation to streamline the claims process and overcome the struggles posed by manuallyentered information.
To seize this opportunity, insurance leaders need to spearhead a ‘do-not-delay’ mindset transforming claims operations to enhance customer experience and significantly improve internal operational processes
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