Adjusting to the Prevailing Culture: Why 10 is Better Than 1 for Emory University's SSO

Kathleen Bienkowski, AVP for Research Administration at Emory University, will lead a discussion on meaningful metrics at SSON's Shared Services & Process Improvement for Higher Education & Government conference, next month. In her role, Kathleen will build and lead a shared services model that provides pre- and post-award research administration services. SSON asks her about her strategy What type of performance metrics are you using that focus on increasing customer satisfactio... To continue reading this story Click Here