Adjusting to the Prevailing Culture: Why 10 is Better Than 1 for Emory University's SSO

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Kathleen Bienkowski, AVP for Research Administration at Emory University, will lead a discussion on meaningful metrics at SSON's Shared Services & Process Improvement for Higher Education & Government conference, next month. In her role, Kathleen will build and lead a shared services model that provides pre- and post-award research administration services. SSON asks her about her strategy What type of performance metrics are you using that focus on increasing customer satisfaction? We...
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