Understand the future of your industry and benchmark your place within it

12 - 13 January, 2021  |  Digital Conference

Day One - 12 January 2021

9:00 am - 9:45 am EST Disruptive Innovation, Value Creation & Visionary Leadership: Novartis’ Ingredients for a GBS of the Future

Robert Weltevreden - Head, Novartis Business Services
Naomi Secor - Global Managing Director, Shared Services & Outsourcing Network (SSON)

Key discussion points will include:

• Driving a culture of innovation and change within shared services

• The benefits and risks of moving to end to end process teams

• Importance of appointing GBS leadership at the right level to drive success

• How to break down silos so GBS is considered part of the team


Robert Weltevreden

Novartis Business Services


Naomi Secor

Global Managing Director
Shared Services & Outsourcing Network (SSON)

SSON’s annual state-of-the-industry report is the gold standard for global and regional shared service trends. Our 2021 report offers critical insight into how SSOs are addressing their post-pandemic future and is contributed to by hundreds of GBS leaders across the world as well as SSON's global advisory board. This session is an exclusive, first look at the results of the survey and SSON’s corresponding analysis with two global advisory board members. Covering the key themes:

  • Rethinking service delivery for the digitized enterprise
  • Data’s role in enabling digitized processing
  • Automation & digitization: value-add beyond cost
  • Building digital talent alongside humans
  • Redesigning work through FOW

Barbara Hodge

Global Online & Digital Content Editor


Steve Rudderham

Head of Global Business Services


Shivani Bhatia

VP Shared Services

11:00 am - 11:45 am EST Taking Your SSC To The Next Level: Process Discovery and Virtual Assistants

Semyon Sergunin - Product Marketing, Intelligent Automation, Automation Anywhere

Last spring, in the middle of the COVID-19 outbreak, Automation Anywhere partnered with SSON to research the impact of the pandemic and how it affects shared services organizations. At that time, 24% of respondents saw the increasing importance of the shared services model, and 52% expected SSOs to become more digitized.


This session will share Automation Anywhere's experience of implementing intelligent automation, transforming traditional shared services organizations into virtual delivery centers. Using real-life examples from finance and HR automation, we will address the following key questions:

  • How to scale-up: which processes are perfect for automation (and which aren't)
  • Process Discovery and cognitive automation: exploring different options for expanding your RPA footprint 


Semyon Sergunin

Product Marketing, Intelligent Automation
Automation Anywhere

12:00 pm - 12:45 pm EST AI, RPA and DPA, The Ultimate Power Combo for Slick and Effective Business Transformation

Paul Hsu - Director of Product Marketing, Nintex

Business transformation is a key initiative for many organizations in any given industry, but it can be difficult to navigate today’s complex technology landscape. How can leading-edge technologies like AI and RPA best be utilized to build smarter solutions? What role do DPA solutions play? Join us to learn a practical approach to utilize these technologies to build solutions that drive transformation and optimization throughout your organizations.


Paul Hsu

Director of Product Marketing