PROFESSIONAL GBS
CERTIFICATION PROGRAM

Provided by Inixia in Partnership with SSON
Online courses commence February 2021 with limited spaces

GBS Applied Knowledge Series Training Bundle

About the GBS Applied Knowledge Series Training Bundle

Most of the challenge in Global Business Services is in applying its concepts to your unique situation. We all know that driving scale and productivity via shared services (whether within the GBS or CIO framework) is a proven success model. We know that climbing up the value ladder from cost savings to creating new business value is the way to go. The challenge is always in this "how".

That is where the "GBS Applied Series" comes in.  It gets to the "how". It is focused on a series of use case scenarios, not on the concepts and theories of GBS. Through a series of live, instructor-led use cases, attendees will receive insights on the tips and tricks that seasoned, successful GBS leaders know. 

Program Agenda and Timelines

The training begins Monday, February 8, 2021 and goes until Monday, April 19, 2021. The trainings are conducted on Mondays from 1-2 PM EST. The specific dates, times (EST) and topics are listed below.

For more information contact naomi.secor@ssonetwork.com

Choose 6 out of 10 Use Case Scenarios, Delivered Live.

How to determine which services should move to GBS vs. staying in the business?

1:00 pm - 2:00 pm Monday, February 8, 2021

How to minimize political friction and maximize business value.


What is the best strategy to transition work from the business into GBS?

1:00 pm - 2:00 pm Monday, February 15, 2021

How to avoid service instability, minimize disruption for staff, and maximize returns.

How can GBS partner successfully with the business?

1:00 pm - 2:00 pm Monday, February 22, 2021

Tips on engaging with internal business partners to support the shift from cost-reduction to value creation.

How to pitch GBS' value proposition to a resisting business?

1:00 pm - 2:00 pm Monday, March 1, 2021

Tips on key levers and business benefits.

How to determine an optimal GBS resourcing strategy: insourced vs. outsourced?

1:00 pm - 2:00 pm Monday, March 15, 2021

Critical considerations in selecting location(s) and partners.

How to set up a GBS budget?

1:00 pm - 2:00 pm Monday, March 22, 2021

Tips on cost-recovery model & charging back costs to the business.

How to fund GBS continuous improvement & innovation initiatives?

1:00 pm - 2:00 pm Monday, March 29, 2021

Tips on meeting year-on-year GBS budget reductions through CI and innovative solutions.

How to set up a robust GBS performance tracking and management process?

1:00 pm - 2:00 pm Monday, April 5, 2021

Tips on selecting critical KPIs and balancing all stakeholders' needs.

What is the "future generation GBS"?

1:00 pm - 2:00 pm Monday, April 12, 2021

Embracing disruptive technologies like AI, RPA, and blockchain.

How can GBS get the most out of BPO?

1:00 pm - 2:00 pm Monday, April 19, 2021

Proven strategies for contracting and negotiation to secure ongoing value.