HR Shared Services & Outsourcing Week 2025 Conference

June 2 - 4, 2025 | St. Petersburg, FL

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Driving Innovation and a Culture of Continuous Improvement

Continuous Improvement is an integral part of the SSC/GBS journey. As your center grows, CI becomes harder and harder to achieve. William Swanson, Vice President, HR Services, Global Human Resources,Schneider Electric, presents on:

Using Lean to drive efficiencies and productivity
Setting and measuring KPIs to drive continuous improvement
Building a continuous improvement culture
Pinpointing the tools you should you have in your CI toolkit
Gaining engagement from your senior leadership to drive CI in all directions

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