Over the past two years, the essential skills for a GBS leader have changed, and according to Sumit Mitra, they will change again over the next two years. Sumit is the CEO of GBS for Tesco and a member of SSON’s Global Advisory Board. SSON Digital spoke with Sumit about the future skill sets of a shared services leader. During the conversation, Sumit highlighted why digital savviness and emotional intelligence are two skills that have emerged in recent years and are sure to continue being important for any leader in the future. Sumit also shared his advice for any professional looking to shift their career into the shared services leadership space. Read it now!