Charise Gonzalez, Engagement Shared Service Value Manager at Leidos shares insight on digital transformation, how to transform your training program and more!

Hector Gonzalez, HRBP Corporate & HR Digital Transformation at Solistica shares insight on talent retention, employee engagement and successful technologies and processes in HR & digital transformation!

Jorge Monge, Director Sales Compensation & Solutions at Smith & Nephew shares insight on automating travel expenses, leveraging AI to enhance processes, the future of shared services and more!

Patrick McClain, Executive Director, HR Shared Services, at University of California, San Francisco shares insight on hybrid work, the rise of higher education and health & wellness!

In this enlightening 4-minute interview, Alicia Jones, Total Rewards Customer Service Supervisor at the City of Memphis, shares insights on "Setting up your Diversity, Equity and Inclusion Program." Jones discusses her experience running a women's circle at her company and strategies for engaging employees and leadership in such initiatives. She also addresses common challenges organizations may face when implementing DEI initiatives or employee resource groups. Finally, Jones reflects on her favorite moments from Shared Services & Outsourcing Week.

Juliano Godoy, General Manager at Phillips 66, discusses "Culture Transformation - Conducting a Complete Culture Fitness Diagnostic." Godoy provides insights into engaging employees in solution-driven process mapping and strategies for investing in employees effectively. He also explores the role of leadership in driving culture transformation efforts and shares his favorite moments from Shared Services & Outsourcing Week.

Jamesetta Strickland, SVP and Head of Global Business Services at Iron Mountain talks about global business services (GBS) professionals can build leadership skills and emotional IQ while home and first hand knowledge on new technology for hybrid work.

Maureen Pratt, Senior Director, Corporate Affairs at Mars talks about culture initiatives she's implemented, how shared services organizations can increase productivity, the importance of stakeholder management and how she would advise executives on spotting the right stakeholders.

Ray Swetnam, Supplier Enablement Leader at Koch Global Services talks about implementation to reduce fraud to zero, how he stays ahead of the curve on risks, all about Koch's multi-layer approach to bank account change and the role of automation.