In this enlightening 4-minute interview, Alicia Jones, Total Rewards Customer Service Supervisor at the City of Memphis, shares insights on "Setting up your Diversity, Equity and Inclusion Program." Jones discusses her experience running a women's circle at her company and strategies for engaging employees and leadership in such initiatives. She also addresses common challenges organizations may face when implementing DEI initiatives or employee resource groups. Finally, Jones reflects on her favorite moments from Shared Services & Outsourcing Week.

Juliano Godoy, General Manager at Phillips 66, discusses "Culture Transformation - Conducting a Complete Culture Fitness Diagnostic." Godoy provides insights into engaging employees in solution-driven process mapping and strategies for investing in employees effectively. He also explores the role of leadership in driving culture transformation efforts and shares his favorite moments from Shared Services & Outsourcing Week.

In today's fast-paced HR landscape, managing employee expectations during transformations is crucial for success. Transitioning from informal methods to a centralized support system, while challenging, offers clear benefits.

Gain exclusive access to insider strategies in the newly released Thought Leader Interview with Karen Keenan, SHRM-SCP, Sr. Director HR Shared Services, Envision Healthcare. What this interview covers:

• Enhancing employee experiences
• Improving efficiency through centralized support
• Managing change and communication
• Using feedback loops for continuous improvement

Don’t miss out on this valuable resource! Click here to request a copy.