Chaitanya Jayanti

AI won’t just change what we automate—it will reshape how Shared Services is organized. In this forward-thinking session, we’ll explore how workflows, roles, governance, and expectations shift with AI (especially agentic AI) in the mix. We’ll also explore the human side of enablement: What new skills do your teams need? Where are the biggest risks? And how do you make sure AI aligns with policy, compliance, and employee trust? Leave with a practical AI-readiness checklist and a starter blueprint you can take back to your team. 

What We’ll Cover: 

• Org design vs. workflow evolution—what shifts first? 
• Skills-based resourcing for AI-enabled work 
• Governance that supports speed, ethics, and trust 
• Change management in the age of machine partnership 

Reporting lines shape everything—from your budget and influence to how fast you can get things done. So where should HR Shared Services live? Should it stay close to HR to champion the employee experience? Sit under Finance or the COO for discipline and process alignment? Or be fully embedded in GBS for cross-functional scale? 

In this lively end-of-day debate, leaders from organizations with very different structures will make the case for where HRSS belongs—and how that choice impacts culture, strategy, and results. Expect passionate arguments, real-world examples, and honest takes on what works (and what drives teams nuts). 

What We’ll Explore: 

• How reporting to HR, Finance, GBS, or other functions impacts service delivery 
• Why structure isn’t just operational—it’s political, cultural, and strategic 
• How to influence structure when you can’t control it—and navigate it when you must