Before we go agentic, we need to go foundational. This opening session breaks down the different types of AI in clear, business-friendly terms—so HRSS leaders can cut through the jargon and understand what’s real, what’s useful, and what’s not. 

What We’ll Cover: 

• Definitions and differences: Traditional AI, Generative AI, and Agentic AI 
• What each model is best suited for in HR operations 
• AI capabilities vs. AI myths—where the hype is misleading 
• Foundational requirements: data, governance, and use-case readiness 

AI won’t just change what we automate—it will reshape how Shared Services is organized. In this forward-thinking session, we’ll explore how workflows, roles, governance, and expectations shift with AI (especially agentic AI) in the mix. We’ll also explore the human side of enablement: What new skills do your teams need? Where are the biggest risks? And how do you make sure AI aligns with policy, compliance, and employee trust? Leave with a practical AI-readiness checklist and a starter blueprint you can take back to your team. 

What We’ll Cover: 

• Org design vs. workflow evolution—what shifts first? 
• Skills-based resourcing for AI-enabled work 
• Governance that supports speed, ethics, and trust 
• Change management in the age of machine partnership 

This session brings the conversation down to ground level. We’ll examine early examples and exploratory pilots of agentic AI in HR Shared Services—alongside stronger, more mature use cases of traditional and generative AI already in flight. 

 What We’ll Cover: 

• Sample use cases across knowledge management, Tier 0 triage, onboarding, employee support, and service ticket resolution 
• Examples of agentic behavior: what it means for AI to “act,” not just “respond” 
• What’s working (and what’s not) in pilot programs 
• Where AI has already delivered real ROI in HRSS functions 

Go behind the scenes of one of the world’s most innovative technology companies during our exclusive site tour of ASML’s HR Shared Services operation in Chandler, Arizona.

Discover how ASML, a global leader in semiconductor technology, is evolving its HR Shared Services strategy to support high-growth operations in a complex, regulated environment. This immersive tour offers a firsthand look at how ASML integrates talent strategy, service delivery, and digital tools to enable agility at scale.