Over the last 15 years, HR Shared Services has evolved from just offering cost effective solutions to a value added process in the overall HR function. Typical to any industry and sector, the asks have been ever changing and now reach an inflection point where the demands are fighting for a share of existence and impact on decision making. Though there are many challenges to be solved with a limited set of resources, the below situations continue to pose a paradox for all who are managing this space. In this article, find out how leading-edge HR SSOs are addressing the following paradoxes to ensure their HR shared services models accomplishes more with less: -Transactional Versus Tactical -Industrialized Versus Customized -Predictable Versus Need Based -Globalized Versus Localized -Cost effective Versus Customer-Centric