Main Conference Day One: June 9, 2020

MC 1

11:00 am - 11:10 am Opening Remarks

11:15 am - 1:00 pm Charting the Course for HR Service Delivery that Can Withstand Any Disruption

Courtney Jackson - Partner, ScottMadden, Inc.
Patricia Ferris - Partner, ScottMadden, Inc.

HR should be at the center of the general business strategy to enable the rest of the organization and other functions to be ready for scale and growth. In this case study, learn how one HRSS organization chose its methods for growth and the journey they embarked on to ensure their organization was prepared for any future disruption. This case study will shine a light on how the organization:

• Developed a service delivery model to bring efficiency and drive CI

• Enhanced process and technology for recruiting

• Operationalized data, analysis, and reporting for data-driven hiring

• Leveraged automation tools to improve the process


Courtney Jackson

ScottMadden, Inc.


Patricia Ferris

ScottMadden, Inc.

12:00 pm - 12:10 pm Comfort Break

12:10 pm - 12:40 pm Panel Session: Centralizing Automated Payroll under HR for Streamlined Employee Experience

Teresa Walla - Sr. Manager, HR Shared Services, Republic Airways
Sudhir Kumar - Global Head of Payroll, Nokia

With the shift to a remote work world, the continued need for automated payroll is obvious. As companies automate their payroll processing, many discovered that shifting the functional oversight of payroll from finance to HR made a lot of sense. This session will focus on some of the benefits of automating payroll under HR. These include:

• Easier and faster payroll processing for HR shared services professionals working virtually

• Streamlined employee access to everything HR in one place

• Connectivity across HR functions with cloud solutions


Teresa Walla

Sr. Manager, HR Shared Services
Republic Airways


Sudhir Kumar

Global Head of Payroll

12:40 pm - 12:50 pm Comfort Break

12:50 pm - 1:20 pm Case Study: Ways that Automated Onboarding Can Benefit Your Business

Lisa Perino - Director Human Resources Operations, Florida Power & Light

The onboarding process is one that can make or break a new employee’s first impression of their company. A smooth onboarding process sets the tone for company culture, helps them feel comfortable in their new position, and helps with employee retention. Many companies have resorted to automating onboarding, especially as the shift to remote work has made in-person onboarding difficult at best. This session will:

• Detail how Florida Power & Light went from manual to automated onboarding processes, 

• Address key metrics attained after the automation roll out that proved ROI on the strategy

• Highlight the bumps in the road that were immediately addressed and how the company pivoted to right the ship


Lisa Perino

Director Human Resources Operations
Florida Power & Light

1:20 pm - 1:30 pm Comfort Break

1:30 pm - 2:00 pm Case Study: Case Management Tools for Pandemic Response

Many HR shared services organizations have used the pandemic as a way to build out new case management systems with immense long-term benefits. For its employees across the globe, BNY Mellon was able to develop a tool that allowed them to:

• Leverage portal functionality for effective worker communication and service delivery

• Build out processes for managing contact tracing, scheduling, leave and other functions

2:15 pm - 2:20 pm Comfort Break

2:20 pm - 3:05 pm Virtual Interactive Discussion Group: Making the Most of Your Employee Portal

Courtney Usmani - Manager, People Direct, Safelite

With the shift to remote work, the employee HR portal is where most of your organization’s staff interacts with HR. This session will dive into:

• Ways to organize your portal for effective and streamlined user experience

• Strategies for data integration with varied solutions

• How to measure employee engagement and tweak your portal to satisfy employees


Courtney Usmani

Manager, People Direct

2:50 pm - 2:55 pm Closing Remarks