Work/Life 2.0 in the Contact Center

Work/Life 2.0 in the Contact Center

The report discusses the shifting attitudes towards the role of modern workers and the impact of automation on the customer experience, particularly in the context of contact centers. The report argues automation is not a replacement for the soft skills valued in the customer experience and that attended automation can bridge the gap caused by lower employee resources. Read on to gain insight on how attended automation can be used to meet the demands of modern customers while also supporting employees.

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