Doug Shannon

Global Intelligent Automation and GenAI leader PSI CRO

Main Conference Day One - Wednesday, June 11, 2025

2:15 PM Table Chat: Extract the Most Value Out of Automation – Establishing an Effective CoE

An automation Center of Excellence (CoE) can help an organization achieve automation objectives and increase efficiency and productivity, reduce cost and minimize human error for the business. Join this session to walk through a step-by-step approach on how to kickstart your CoE by considering the following: 

  • Defined objectives and automation strategies 
  • How to identify and prioritize automation opportunities  
  • How to select and implement the right tools and tech  
  • Training and upskilling involved 
  • How to measure automation impact and tips to optimize if you aren’t seeing desired results 
  • Governance and oversight best practices  

Main Conference Day Two -Thursday, June 12, 2025

10:55 AM Transform the Landscape – What Do Agents mean for Automation?

71% of executives say AI agents will drive higher level of automation in their workflows, but when will this come into full effect? Agentic AI is the most recent version of AI that, if applied, could enable agents to plan, make decisions and adapt autonomously changing how we interact with technology and do business as a whole. However, it is not an easy application – governance concerns and fear of the pace of accelerating disruption will pose hurdles for widespread use. Dive into a landscape read of the Intelligent Automation Market today and where it is headed: 

  • Assess the role of agents in intelligent automation and its impact on the automatous enterprise 
  • Top challenges leaders are facing to remain agile  
  • Impact of tech advancement on the workforce and strategies to redesign and assign within workforce management 

Check out the incredible speaker line-up to see who will be joining Doug.

Download The Latest Agenda