Complimenting technology and the orchestration of different capabilities can coordinate tasks, manage workflow and optimize operations.  Join leaders to unpack how their companies are building a successful stack and the intricacies of how the technologies are working together in a cost effective and strategic way. 

• Discuss best practices on how to assess your current partners capabilities against your investment budgets to streamline services and/or add new partners to fill your organizations needs  
• Explore process conformance to better understand how work is being done to improve automations and performance or identify gaps in the process 
• Hear specific examples of how leaders are combining technologies for desired results 

Explore how Discover transformed its customer service by integrating cutting-edge AI technologies, enhancing agent capabilities, and delivering instant solutions. Learn how AI-driven tools like Machine Learning, Deep Learning, and NLP models were implemented to eliminate biases and ensure secure, compliant interactions.

+Empowering agents with real-time, intelligent resources for optimal customer support.

+ Ensuring the protection and compliance of AI models in a customer-centric environment.