In this session, we'll dive into a real-world use case that demonstrates how Sun Life Financial is utilizing generative AI, ML, and LLM (large language models) to support employee experience and their various operational transformation initiatives.

In this use case session, you will learn more about:

• How they set up their generative AI BETA tests
• Steps they took to move over many manual processes to automation
• How they developed their program roadmaps, KPIs, and metrics
• Result that have experienced thus far

IA Maturity Level: All & Various

Lines of Business Functional Focus: HR & Business-Wide