An intelligent automation Center of Excellence (CoE) is a team of experts responsible for the planning, development, implementation, and maintenance of automation solutions within an organization. That said, an automation CoE can play a critical role in helping organizations achieve their various automation objectives. In this session, we'll dive into a real-world use case that demonstrates how to successful startup an impactful automation CoE, so it can in turn provide highly valuable automation programs to the business.

In this session, topics of discussion will include, yet will not be limited to:

• Defining the organization's overall and various automation strategies and roadmaps
• Identifying and prioritizing automation opportunities
• Selecting and implementing the right automation tools and technologies
• Training and upskilling employees on various automation tools and their use cases
• Measuring and optimizing the impact of automation
• Governance and oversight

IA Maturity Level: Early Adoption & Evolving

Lines of Business Functional Focus: GBS, Center of Excellence, Technology, Operations & Much More!

Although automation use cases and program roll outs have increased over the years, many organizations, and their automation and functional area leaders still struggle to accurately measure the ROI of their digital transformation and automation initiatives. This is because every project is unique, with different objectives, technologies, resources, limitation, and budgets. Developing effective digital and automation project roadmaps, metrics, and KPIs to clearly demonstrate their business value isn’t easy, yet it is paramount, so to ensure continued stakeholder buy-in, support, and funding.

In this session, topics of discussion will include, yet will not be limited to:

• Developing customized metrics and KPIs to measure a variety of digital & business transformation and automation programs – so to determine the value and impact they offer the business
• Applying various methods for determining automation program ROI, including cost savings, productivity gains, and much more
• Communicating effectively with stakeholders about the importance of customized ROI calculations

IA Maturity Level: All & Various

Lines of Business Functional Focus: Technology, Operations & Business-Wide