Jennifer is a senior strategic leader with deep expertise in finance, customer-to-cash operations, and shared services in the consumer products industry. She specializes in automation integration, credit card operations, and fraud and risk management. Known for her dynamic leadership and C-level client engagement, Jennifer drives operational excellence and innovative receivables strategies.
Agenda Day 2
9:45 AM Panel Discussion: Exploring New Opportunities for Customer Centricity in O2C
Service excellence is a key pillar of shared services, and customer experience (CX) continues to be a priority for GBS teams. However, it can be a difficult balance to strike for AR teams who are also chasing payments. What’s needed is the right combination of technology, effective workflows, and smarter collections strategies. In this session we’ll discuss how you can achieve just that, covering:
· Customer segmentation and dynamic collection strategies
· Building an effective collections workflow
· Handling disputes and coordinating with sales and AR
· Tools that can help: Exploring RPA, AI and business intelligence for collections.
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