Nicole M. Sherwood

Service excellence is a key pillar of shared services, and customer experience (CX) continues to be a priority for GBS teams. However, it can be a difficult balance to strike for AR teams who are also chasing payments. What’s needed is the right combination of technology, effective workflows, and smarter collections strategies. In this session we’ll discuss how you can achieve just that, covering:

·      Customer segmentation and dynamic collection strategies

·      Building an effective collections workflow

·      Handling disputes and coordinating with sales and AR

·       Tools that can help: Exploring RPA, AI and business intelligence for collections.